Santé Health critical incident management support is designed to provide organisations with a support mechanism in the aftermath of a serious incident which has resulted in serious trauma being experienced by your workforce. These incidents might come in the form of the unexpected death of a colleague, a serious accident or another event which could impact on the wellbeing of employees at work. Often referred to as Critical Incident Stress Management (CISM), it is an adaptive, short-term psychological helping-process that focuses solely on an immediate and identifiable problem. It can include pre-incident preparedness to acute crisis management to post-crisis follow-up. Its purpose is to enable people to return to their daily routine more quickly and with less likelihood of experiencing post-traumatic stress disorder (PTSD). It is designed to help people deal with their trauma by allowing them to talk about the incident when it happens without judgment or criticism.

All interventions are strictly confidential and the emphasis is always on keeping people safe and returning them quickly to more normal levels of functioning. Research demonstrates that organisations who develop support networks built around the needs of their employees, customers and community can promote recovery in the aftermath of a destabilising critical incident or traumatic event. A critical incident at work can severely impact the mental wellbeing of those directly or indirectly involved. Examples include serious accidents, sudden death or suicide, or violence such as an armed robbery or terrorist attack. We can help you implement a critical incident plan to anticipate such an event and support you in dealing with its aftermath.

Our Pre-Critical Incident Service delivers planning, awareness raising, education and training so that your organisation’s response to a critical incident is both rapid and appropriate, containing the psychological damage which those affected experience. Our Post-Critical Incident Service is available as part of our EAP or on an ad hoc basis. Our clinical advisors ensure that workers affected by a critical incident receive urgent on-site and off-site support to the highest standards, including face-to-face counselling, group therapy, telephone counselling and follow-up assessments.

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Santé Health, 683 Antrim Road Belfast, BT15 4EG

028 9560 9830

NI Executive Delivering Social Change